Privacy Policy

Lucky Twice Casino is committed to protecting your personal data and maintaining transparency throughout our processes. This Privacy Policy explains how we collect, use, store, and protect your information.

Data Collection

We collect the following types of data:

Personal details: name, date of birth, address
Contact information: email, phone number
Financial information: payment method, transaction history
Gaming activity: game played, bets placed, winnings/losses

We may also collect data from third-party sources, such as social media platforms or affiliate programs.

Data Use

We use your personal data for the following purposes:

To create and manage your account
To process transactions and handle payment requests
To provide customer support and respond to inquiries
To personalize your gaming experience and offer targeted promotions
To comply with regulatory requirements and industry standards

Data Storage and Security

We store your data in a secure, encrypted environment using industry-standard protocols. We use reputable third-party providers for storage and processing.

Cookies and Tracking

Our website uses cookies to collect anonymous data about user behavior and preferences. This information is used to improve our services and tailor content to individual users.

Data Sharing

We may share your data with:

Third-party service providers, such as payment processors or analytics tools
Regulatory bodies, such as the UK Gambling Commission (UKGC)
Industry associations, such as the Remote Gambling Association (RGA)

Your Rights

You have the right to:

Access and update your personal data
Request erasure of your data
Object to processing of your data for marketing purposes
Withdraw consent for specific uses of your data

To exercise these rights, please contact our support team.

Changes to this Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be effective immediately upon publication on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our support team.